Refund policy

REFUND POLICY

RETURN/REFUND

KHRIS POAGE PHOTOGRAPHY HAS A 14 DAY RETURN POLICY. THE 14 DAY RETURN WINDOW BEGINS ONCE THE PACKAGE IS POSTMARKED DELIVERED TO CUSTOMER. ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. FRAMING IS NON REFUNDABLE. ANY PRINTS THAT ARE CUSTOMIZED / PERSONALIZED ARE NOT ELIGIBLE FOR A REFUND.

TO BE ELIGIBLE FOR A RETURN, CUSTOMER'S ARTWORK MUST BE IN THE SAME CONDITION THAT CUSTOMER RECEIVED IT. THE ORDER MUST BE IN THE ORIGINAL PACKAGING. CUSTOMER MUST SHWO ORIGINAL RECEIPT OR PROOF OF PURCHASE. I STRONGLY RECOMMEND THAT CUSTOMER FULLY INSURES THEIR RETURN PACKAGE. WE SUGGEST THE USE OF A CARRIER THAT CAN PROVIDE CUSTOMER WITH PROOF OF DELIVERY.  KHRIS POAGE PHOTOGRAPHY IS NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED IN TRANSIT.

CUSTOMER IS RESPONSIBLE FOR THE COST OF RETURNING ORDERS BACK TO KHRIS POAGE PHOTOGRAPHY. ONCE CUSTOMER'S ARTWORKS IS RECEIVED AND INSPECTED, I WILL SEND THE CUSTOMER AN EMAIL TO NOTIFY THE CUSTOMER THAT I HAVE RECEIVED THE RETURNED ITEM. I WILL NOTIFY CUSTOMER OF THE RETURN IS APPROVED, THEN THE RETURN WILL BE PROCESSED, AND A CREDIT WILL BE APPLIED TO THE ORIGINAL METHOD OF PAYMENT LESS ANY TRANSACTIONAL FEE INCURRED AFTER THE PAYMENT HAS ALREADY SETTLED.

RETURN INQUIRIES SHOULD CONTACT: KPOAGE@KHRISPOAGE.COM

DAMAGES AND ISSUES

I TRY VERY HARD TO ENSURE THAT EVERY ORDER IS PACKED PROPERLY AND DELIVERED IN PRISTINE CONDITION. IN THE UNLIKELY EVENT THAT THE PRODUCT ARRIVES DAMAGED OR YOU RECEIVE THE WRONG ITEM, PLEASE CONTACT ME IMMEDIATELY.

DUTIES / TAXES

ALL DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER. I HAVE NO CONTROL OVER THESE COSTS.